Director, Patient Services Innovation Strategy & Project Governance

This is what you will do:

The Director, Patient Services (PS) Innovation Strategy & Project Governance is a critical new role in the Patient Services team and is responsible for the overall Innovation Strategy leading key digital and AI initiatives for the Patient Support Programs and Services for patients on Alexion therapies.  Additionally, the Director will be responsible for leading the Project Governance for the PS team. The Director will lead a team and  set strategic direction for the two functions, partnering with internal and external stakeholders on project prioritization, and and business requirements.

You will be responsible for:

Innovation Strategy:

• Lead and provide directions to the PS teams on new and existing innovative digital and AI solutions

• In partnership with various stakeholders, the director will own and lead PS AI roadmap.

• Identify opportunities where AI can enhance patient services and improve outcomes.

• Focus on integrating AI solutions into existing iPatient and Operational processes.

• Work to continuously improve AI systems for greater efficiency and patient and OneSource team satisfaction.

• Lead the next iteration of PS Capabilities assessment and create and execution plan by prioritizing the initiatives

Project Management Office:

• Define strategic alignment, scope and prioritization process for PS Projects

• Oversee the Project Management and Governance process

• Investment and Budget  oversight for PS

• Lead Mid Term Planning (3 year budgeting) Process in partnership with Patient Services Leadership Team and other stakeholders

• Accountable for overall PS Budget Management

You will need to have:

• Bachelor’s degree in the Life Sciences or other relevant field

• 8-10+ years of Patient Services experience, ideally with an emphasis on leading the Innovation strategies and project governance

• people management experience

• Proven ability working successfully in a fast-paced cross functional environment with many stakeholders that have competing interests

• Comfort working through uncertainty while managing multiple, competing, and frequently shifting priorities

• Working knowledge of legal, regulatory, and compliance rules within the biotech/pharmaceutical industry

• Ability to work with external vendors during the SOW, PO, and project budget accrual processes

• Strong fluency in English (written and spoken language)

• Strong knowledge of MS Office and ability to create and edit documents using Microsoft PowerPoint, Excel, and Word

• Ability to present to internal and external stakeholders of 2 to 100+ people

• Ability to travel 30%+ of time

• The duties of this role are generally conducted in an office environment.  As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• Experience working in  the rare disease field of a patient services organization

• Strong passion for digital advancement and an innovative mindset

• Working knowledge of salesforce.com, AI technologies and other best-in-class technology solutions

Annual base salary for this position ranges from $180,875.20 to $230,000.00 AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.  In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role).  Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

At AstraZeneca's Alexion division, you'll find an environment where innovation thrives alongside a commitment to making a difference for patients with rare diseases. Our culture is rooted in diversity and inclusion, fostering new ideas that profoundly impact lives. Here you'll be part of a team that values kindness as much as ambition, ensuring that every day is an opportunity to change lives for the better. With tailored development programs designed to enhance your skills while deepening your understanding of patients' journeys, you'll be empowered to make a real impact.

Ready to take on this exciting challenge? Apply now to join us on this journey

Why Join Us?

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.

Ready to lead and inspire?

Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We align with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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