Director, Supply Chain International Customer Operations

Introduction to role:
Are you ready to lead and innovate in the dynamic world of supply chain management? As the Director of International Customer Operations within the RDU Global Supply Chain, you'll spearhead the development and execution of product supply chain strategies, risk management, and business continuity plans across various brands. Your leadership will be pivotal in optimizing priorities across the International Region, deploying resources effectively, and driving performance to ensure seamless operations.

Accountabilities:
In this role, you'll be responsible for optimizing supply chain processes to deliver exceptional customer service while adhering to AstraZeneca and external standards. You'll forge strong business relationships with RDU International affiliates, influencing key areas such as Market Access, Finance, Regulatory, Quality, and Commercial. Establishing service agreements with internal customers and external providers will be crucial to maximizing quality and satisfaction. You'll ensure compliance with regulations and develop customer support metrics, systems, and processes for continuous improvement. Your leadership will ensure operational readiness and training for customer operations managers, monitor programs for on-time delivery, and drive actions for successful product launches. As a key stakeholder in the Market and Regional S&OP Governance framework, you'll gather market intelligence, validate forecasts, and handle supply issues to ensure product availability. Supporting global supply chain planning processes will be vital in maintaining master data quality and ensuring timely patient treatment.

Essential Skills/Experience:
• Leads a team of GSC&S Customer Operations Managers who support the RDU International Affiliates
• Develop strong business links, relationships and influence with the Affiliate at many levels (Market Access / Finance / Regulatory / Quality / Commercial).
• Acting as the point of contact for all Supply Chain business strategies impacting Operations in the RDU International Region, e.g. new product launches and Early access programmes.
• Represent both the Supply Chain and the Affiliate for initiatives around business development, labelling, product security, packaging and supply chain innovation, asset strategy and other improvement initiatives.
• Drive the development of and adherence to Market and Regional S&OP processes in the RDU international affiliates.
• Ensure demand volumes are understood and validated, and recognition of when they need to be challenged.
• Ensure appropriate market intelligence related to demand volumes is communicated through the monthly planning cycle.
• Partner with relevant stakeholders regarding development of new product launch volumes, pipeline fill, asset change and product discontinuation volume management, etc.
• Drive improvements to forecast quality performance via collaboration with the Affiliate.
• Support the NPI process as outlined in the S&OP Guidelines.
• Appropriate actions are agreed where demand and supply cannot be balanced. These are subsequently communicated to and managed with the MC, and where necessary demand is managed.
• Ensure appropriate supply shortage root cause, resolution and reporting.
• Fully integrated in the Global Supply Chain function, participates in defining the strategy and process improvements focused on the Customer Experience. Contributes to expanding solutions driven by cost and process efficiency to broader business offerings such as introduction of a wholesaler or patient services, working closely with Commercial and Market Access in Customer accounting, segmentation and deploys most appropriate solution based on customer needs.

Desirable Skills/Experience:
• Degree or equivalent professional qualification
• Extensive supplier Management experience

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, you'll find an environment that fosters innovation and agility. Our commitment to rare diseases means embracing challenges with a pioneering spirit. We offer a unique blend of entrepreneurial energy within a leading biotech atmosphere while providing robust resources typical of a global biopharma company. Here, your career is not just a path but a journey where you can make a meaningful impact on patients' lives while growing professionally alongside exceptional leaders.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.